frequently asked questions

What is a website template?

A template is a pre-designed website. The layout, pages, color scheme, graphics, text and so forth have already designed. These templates have become very popular because of the money saving aspect. There is no need to create a custom website from scratch. An alluring feature is the ability to customize each template with ease.

Will you customize my template?

Yes! The advantage of using Web 411 Solutions is NO CODING IS REQUIRED. It is like having your own personal webmaster without the high cost. There is no need to spend countless hours trying to learn code. Send me the specific information and I will take care of the customization for you.

Can I customize the template myself?

Yes! Customization is part of the pricing plan, but if you prefer to do the work, please do. :-)

How long until the website is completed?

I have quick turnaround time, but it really depends on how quickly you are able to get me the information required to customize your website, i.e. images, verbiage, color schemes, logo, etc.

Can I purchase more than one template?

Yes! Every template can be purchased individually; Accordingly, I will customize each one for you.

Do you offer website images?

No! All images and content used for the website must be provided by the customer.

Do you engage in graphic design?

I use Adobe PhotoShop for simple image manupulation, i.e. cropping, resizing, sharpening, etc.

Are there any monthly fees?

There are no monthly or hidden fees with purchasing one of my templates. What you see is what you get. The only additional cost would be for hosting, domain registration and monthly maintenance. These are optional and I do not upsell.

In what format are my files?

HTML, CSS, JavaScript, PHP

What is the process?

1. Purchase the template(s) via PayPal.
2. An automatic email confirming purchase will be sent to you.
3. A secondary email will follow with instructions on how to proceed.
4. Obtain specifics and images to customize the template.
5. Ongoing communication until your website is completed.
6. Provide link(s) to download files via email.
7. Option to request maintenance / hosting package.
8. 45-days free of technical support.

Can you add more pages?

Yes! If you need additional pages added to your website, the cost is $89 per page.

Do you offer ecommerce websites?

No! I do not offer ecommerce sites at the moment.

Do you offer programming/scripting?

My primary focuse is on one type of service, web designing. I don't do any backend programming/scripting, except for the contact form validation, but if you have something in mind, drop me a line.

Who is your preferred billing merchant?

Payments are accepted via PayPal only.

Will you be creating more templates?

Yes! I enjoy creating websites. Keep checking back to see more of my work.

Are the templates browser compatible?

Yes! All of my templates have been tested on the latest browsers: Internet Explorer 9+, Firefox & Chrome.

Are there any restrictions?

Unlike other websites, once you have paid in full, you are free to do as you please with your new site.

Do you offer hosting?

Yes! I can get you hosted with my preferred provider, Dreamhost. This is a $14.95 monthly charge on a VPS hosting package. I will get your site uploaded to the internet, register 1 free domain name, create up to 10 emails and oversee any technical server issues; giving you peace of mind.

Can you register my domain?

If you do not have a domain, I can help you by registering it for you. This can be done through my preferred provider, Dreamhost. As a quick note: Once a domain has been registered or transferred to your current registrar, it will take a full 60-days before you can transfer it again.

Do you offer refunds?

Once I start on a project, I cannot refund the cost. These are non-tangible irrevocable goods. A refund may be considered, if it is impossible to complete the order from my end.

Do you provide after sales/completion support?

Yes! I will provide 45-days of free support to fix design flaws or compatibility issues with the latest browsers. The support does not include changing the layout/design or adding more content. If you are looking for low-cost monthly maintenance plan to keep your site fresh by changing verbiage, images and more, I can be retained for $39 per month.